Contact Us
Contact Us
We’re Here to Help.
Questions about your order, sizing, delivery, or styling? Our customer care team is here to make your Hertaille experience simple, personal, and seamless.
Choose What Works for You
Whether you prefer email or WhatsApp, we're here to assist.
Customer Care
For questions about orders, sizing, shipping, returns, products, or general assistance.
support@hertaille.com →Chat With Us
Prefer messaging? Contact our customer care team directly through WhatsApp.
+1 779 237 4331 →When We’re Available
Monday – Friday
9:00 AM – 6:00 PM EST
Saturday
10:00 AM – 3:00 PM EST
Let’s Talk on WhatsApp.
Send us a message and our customer care team will be happy to help.
Tell Us How We Can Help.
From finding the right size to checking an order, our team is here to help you feel confident in every Hertaille purchase.
9:00 AM – 6:00 PM EST
10:00 AM – 3:00 PM EST
Closed
Response time: We aim to respond to all customer inquiries within 24 business hours .
Send Us a Message
Please provide as much detail as possible so we can assist you faster.
Get Help Faster
A few simple details can help our team resolve your question more efficiently.
Check Our FAQs
Our FAQ section answers many common questions about sizing, alterations, shipping, returns, and orders.
Check Your Spam Folder
If you are waiting for our reply, please check your spam, junk, or promotions folder. Occasionally, our emails may be filtered automatically.
Include the Details
For order-related questions, please include your order number and the specific details of your request so we can assist you more efficiently.
Before You Reach Out
A few answers to questions our customers ask most often.
How quickly will I receive a response?
We aim to respond to all customer inquiries within 24 business hours. Messages received outside our service hours will be answered during the next available business period.
Can you help me choose the right size?
Absolutely. If you are unsure about sizing or fit, please send us your usual size and relevant measurements, together with the product you are interested in.
What information should I provide about my order?
Please include your order number, the email address used for your purchase, and a brief description of your question or issue.
Can I contact Hertaille through WhatsApp?
Yes. You can contact our customer care team on WhatsApp at +1 779 237 4331.
Where can I find shipping and return information?
Please refer to our Shipping Policy and Returns & Exchanges information. If you have a question about a specific order, our customer care team will be happy to assist.
Need Personal Assistance?
Whether you need help finding the right fit, checking an order, or choosing your next suit, we're here to make your Hertaille experience effortless.
EMAIL CUSTOMER CARE