Information We Collect

When you interact with Hertaille, we may collect information that you provide directly to us or that is generated through your use of our website.

• Name, billing address and shipping address.
• Email address and telephone number.
• Order details, products purchased, sizes and preferences.
• Customer service messages and correspondence.
• Device, browser, IP address and website usage information.
• Cookie and similar technology information.
• Payment-related information provided through secure payment services.

How We Use Personal Information

We may use personal information to operate Hertaille and provide our products and services.

• Process, confirm and fulfill orders.
• Arrange shipping and provide tracking information.
• Communicate regarding purchases, returns and customer care.
• Detect, investigate and prevent fraudulent or unauthorized activity.
• Maintain and improve our website and services.
• Understand how customers use our website.
• Provide marketing communications where permitted and according to your preferences.
• Meet applicable legal, regulatory and business obligations.

Orders & Payments

Information required to complete a transaction may be shared with payment processors, banks, fraud prevention providers and other services involved in completing your payment.

Payment card details are handled through secure payment services. Hertaille generally does not need to receive or store your complete card number in order to provide Customer Care.

Shopify & Service Providers

Hertaille operates its online store using Shopify. We also work with service providers that help us operate the website and provide services such as payments, logistics, analytics, communications, hosting, customer support and fraud prevention.

These providers may process information as necessary to perform services on our behalf or according to their own applicable privacy terms.

Shipping & Delivery

To deliver your order, we may provide necessary information to warehouses, fulfillment partners, shipping carriers, customs agents and local delivery providers.

This information may include your name, delivery address, telephone number, email address and information reasonably required to complete delivery or customs procedures.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to remember preferences, maintain website functionality, understand website activity and support analytics, advertising and marketing.

Depending on your location and browser settings, you may be able to control certain cookies through your browser or available privacy preference tools. Disabling some cookies may affect website functionality.

Advertising & Marketing

We may use information about website interactions and purchases to understand customer interests, measure advertising performance and provide more relevant marketing where permitted.

You can unsubscribe from promotional emails using the unsubscribe option included in those messages. Service-related communications about your order may still be sent when necessary.

Sharing Personal Information

We may share personal information where reasonably necessary to operate our business and provide services, including with:

• Shopify and website technology providers.
• Payment and fraud-prevention providers.
• Warehouses and logistics partners.
• Delivery companies and customs-related providers.
• Analytics, marketing and advertising providers.
• Customer support and communications providers.
• Professional advisers or authorities where legally required.

International Processing

Because Hertaille serves customers internationally and uses global service providers, personal information may be processed or stored in countries other than the country in which you live.

Where required, appropriate measures may be used for international processing and transfers according to applicable requirements.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, prevent fraud and meet applicable legal or accounting requirements.

Retention periods may differ depending on the type of information and the purpose for which it is used.

Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information.

However, no online transmission or storage method can be guaranteed to be completely secure. Customers should also protect their account credentials and avoid sending sensitive payment information through unsecured channels.

Children's Privacy

Hertaille is intended for customers capable of making purchases and is not designed to knowingly collect personal information from children for independent commercial use.

If you believe a child has provided personal information to us improperly, please contact Customer Care.

Third-Party Websites

Our website may contain links to third-party websites, platforms or services. Their privacy practices are governed by their own policies, not this Privacy Policy.

We recommend reviewing the privacy information of any third-party service you choose to use.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or applicable requirements.

The updated version will be posted on this page with a revised "Last updated" date.