Payment Methods
Hertaille · Secure Checkout
Simple. Secure.
Designed for you.
Hertaille offers secure online payment through the methods available at checkout. Available options may vary depending on your country, device, currency, and payment provider.
Checkout always shows the final available options.
Payment availability may differ by country, currency, device or payment provider. If a particular payment method does not appear during checkout, it is currently unavailable for that transaction.
At Checkout
How payment works
Review Your Order
Confirm your products, sizes, delivery address and contact information before continuing to payment.
Choose Payment
Select one of the secure payment methods displayed for your country and order during checkout.
Order Confirmation
Once your payment and order are successfully completed, an order confirmation will be sent to your email.
Payment Help
Frequently Asked Questions
Which payment methods does Hertaille accept?
Available payment methods are displayed automatically during checkout. Options may vary depending on your billing country, currency, device and payment provider.
Is my payment information secure?
Payment information is processed through secure checkout and payment services. Hertaille does not ask customers to send complete card information through email, WhatsApp or social media.
Why was my payment declined?
A payment may be declined because of incorrect card information, insufficient funds, bank security checks, transaction limits or international payment restrictions. Please check your details or contact your bank before trying again.
My account was charged but I did not receive an order confirmation. What should I do?
Please first check your inbox and spam folder for an order confirmation. If you still cannot find one, contact Hertaille Customer Care with the email address used at checkout and any available payment reference. Please do not send your full card number.
Where will my refund be sent?
Approved refunds are generally returned to the original payment method used for the order. The time required for the funds to appear can depend on your bank or payment provider.
Can I pay cash when my order arrives?
Hertaille currently does not offer Cash on Delivery. Orders must be paid using one of the payment methods available during online checkout.
Can I pay in a different currency?
The currency and final amount available to you are displayed during checkout. Your bank or payment provider may apply its own exchange rate or international transaction fees when applicable.
Hertaille Customer Care
Need help with a payment?
If you are having trouble completing payment or need help confirming an order, contact our customer care team. Please never send your full card number or security code.