Shipping Policy
From our hands
to yours.
Thoughtful preparation. Reliable delivery.
Every Hertaille order is prepared with care before beginning its journey to you. This policy explains how we process, dispatch, track, and deliver your order so you know what to expect at every stage.
3–5 Business Days
Most orders are prepared, checked and packed within this timeframe before dispatch.
7–15 Business Days
Estimated transit time after your order has been dispatched.
Sent After Dispatch
Tracking details are sent to the email address used when placing your order.
What happens after you place your order.
Order Confirmed
Once your order is successfully placed, a confirmation email will be sent to the email address provided at checkout.
Preparation
Your pieces are allocated and prepared. Certain styles may require additional preparation during peak periods or high-demand launches.
Quality Check
Before dispatch, your order is checked and carefully packed to help ensure it leaves us in the expected condition.
Dispatched
Once collected by the carrier, tracking information will be sent to you so you can follow your order during transit.
Shipping options, made simple.
Standard Shipping
A reliable international delivery option available for most Hertaille destinations.
Express Shipping
Faster delivery may be available for selected countries and orders. Available methods and exact pricing will be shown during checkout.
Preparation time and shipping time are two separate stages.
Your estimated arrival time begins with order preparation and continues with carrier transit. Weekends, public holidays, customs procedures, remote destinations and carrier conditions may affect the final delivery date.
A few details make delivery smoother.
Shipping Address
Please provide a complete and accurate delivery address, including your full name, street and building number, apartment or unit, city, postal code, country and telephone number.
Address Changes
If you notice an error after ordering, contact us as soon as possible. We will try to update the address before dispatch, but changes cannot be guaranteed once the parcel has entered the carrier network.
Tracking Updates
Tracking may not appear immediately after the shipping label is created. Please allow time for the carrier to collect, scan and activate the shipment in its network.
Split Shipments
In some cases, items from the same order may be dispatched separately due to product availability or fulfillment arrangements. Separate tracking details may be provided.
Customs, duties & taxes.
International shipments may be subject to import duties, taxes, brokerage fees or other charges when they arrive in the destination country. These charges are determined by local customs authorities or the local carrier and are not charged or controlled by Hertaille. Where applicable, the recipient is responsible for completing local customs requirements and paying any charges assessed by the destination country.
Things worth knowing.
Delivery Delays
Customs clearance, severe weather, peak shopping periods, public holidays, carrier disruptions and other circumstances outside our reasonable control may extend delivery times.
Delivery Attempts
Please monitor your tracking information after dispatch. Local carriers may require a signature, delivery appointment, collection from a local point or additional recipient details.
Damaged Parcel
If your parcel arrives visibly damaged, photograph the exterior packaging before opening it and contact our customer care team promptly with your order number and supporting images.
Shipping, answered.
When will my order be shipped?
Most orders are prepared within approximately 3–5 business days. During high-demand periods, new collection launches or holidays, preparation may take slightly longer.
How long does delivery usually take?
Standard international delivery typically takes approximately 7–15 business days after dispatch. Actual delivery time varies by destination, customs clearance and local carrier conditions.
Where will I receive my tracking number?
Tracking information will normally be sent to the email address used when placing your order after the parcel has been dispatched.
Why has my tracking not updated yet?
Tracking activation can take some time after a shipping label is created. The first update usually appears after the carrier has physically collected and scanned the parcel.
Do I have to pay customs duties?
Customs duties and import taxes depend on the laws of your destination country. If charges apply, they are assessed by local customs or the carrier and are not determined or collected by Hertaille.
Can I change my shipping address after ordering?
Please contact us as soon as possible. If the order has not yet entered the shipping network, we will try to update it. Once dispatched, an address change may no longer be possible.
What should I do if I need my order for a specific date?
Please contact our customer care team before ordering or as early as possible after placing your order. We can help review the expected preparation and delivery window, but international delivery dates cannot always be guaranteed.
Need help with your delivery?
If you have a question about an existing shipment, please include your order number so our team can assist you more efficiently.