Once your order has been completed successfully, an order confirmation will be sent to the email address provided during checkout.

If you do not see the confirmation, please check your spam or junk folder before contacting customer care.

The payment methods currently available for your order will be displayed securely during checkout. Available methods may vary depending on your country, device, currency and payment provider.

No. Hertaille currently does not offer Cash on Delivery. Orders must be paid online using one of the payment methods available at checkout.

Please check your inbox and spam folder first. If you still cannot locate an order confirmation, contact Hertaille Customer Care using the email address you entered at checkout.

For your security, never send your full card number or security code by email, WhatsApp or social media.

We recommend checking the size information shown on the product page and comparing it with your body measurements before ordering.

If you are between sizes or are unsure which size to choose, contact our customer care team before placing your order.

For selected suit styles, separate sizing options may be available for the upper and lower pieces. Please check the options displayed on the relevant product page.

Custom sizing may be available for selected Hertaille styles. When available, the custom size option and any applicable additional charge will be shown on the product page.

Selected styles may support customized trouser length. If this option is available, you can provide your preferred measurements when ordering or contact us for assistance before placing the order.

Most orders require approximately 3–5 business days for processing before shipment. Certain customized products or high-demand items may require additional time.

Standard international delivery generally takes approximately 7–12 business days after processing. Delivery times can vary depending on destination, customs clearance and local carrier conditions.

Once your order has shipped, tracking information will be sent to the email address associated with your order.

Tracking updates may take some time to appear after the shipping label has been created.

Hertaille serves customers internationally. Shipping availability and any applicable delivery charges are confirmed during checkout based on the destination address.

Eligible items may be returned in accordance with Hertaille's return policy. Items should remain unworn, unused and in their original condition with all original tags attached.

Please contact customer care before sending a return so our team can provide the correct return instructions.

For returns that are not related to an approved product quality issue, international return shipping costs are generally the responsibility of the customer.

Approved refunds are normally returned to the original payment method used for the order. Processing time after a refund is issued depends on your bank or payment provider.

Customized or made-to-measure products may be subject to different return and cancellation conditions because they are prepared specifically according to the customer's requested measurements or specifications.

Please review the applicable product and return information before ordering a customized item.

Product construction may vary by design. Please refer to the individual product page for material, lining and construction information.

We make every effort to present product colors accurately. However, slight variations may occur because of photography, lighting and individual screen settings.

Always follow the care instructions provided with the garment. For structured tailoring, professional cleaning and proper hanging are generally recommended to help preserve the shape and finish.